1. General Cancellation Framework

We understand that travel plans can change unexpectedly. Our cancellation policy is designed to offer flexibility while ensuring the operational excellence of our heritage property. Please review the terms applicable to your specific booking tier.

2. Standard Rates (Refundable)

For reservations made under our Standard Rate, the following cancellation rules apply:

• Up to 7 days before check-in: Cancellations are permitted free of charge. A full refund of the deposit will be issued to the original payment method.
• Within 7 days of check-in: Cancellations or modifications will incur a charge equivalent to 50% of the total booking value or one night's stay (whichever is greater).
• Within 48 hours of check-in or No-Shows: Cancellations will incur a 100% penalty. No refunds will be provided for the total booked stay.

3. Non-Refundable / Promotional Rates

Reservations booked under special promotions, early bird discounts, or marked specifically as "Non-Refundable" require full payment at the time of booking.

• These bookings cannot be cancelled, modified, or refunded under any circumstances.
• In the event of a no-show, the total amount charged is forfeited.

4. Peak Season and Festivals

During major local and spiritual festivals (such as Janmashtami, Holi, Radhashtami, and Diwali) or declared peak seasons, a strict cancellation policy applies to all reservations:

• Cancellations made 30 days or more prior to arrival will receive a full refund, minus a 5% administrative fee.
• Cancellations made within 30 days of arrival are completely non-refundable.

5. Early Departures

If you decide to shorten your stay after checking in, the hotel will retain the full payment for the originally booked dates. No refunds will be issued for early departures.

6. Force Majeure

In the event of an act of God, severe natural disasters, or unexpected government lockdowns that prevent you from reaching the hotel, we will review cancellations on a case-by-case basis. We typically offer to reschedule your stay to a future date within a 6-month window without a penalty, subject to rate differences.

7. How to Cancel

To request a cancellation or modification, please contact our reservations team directly:
Email: walk2vrindavan@gmail.com
Phone: +91 9161916119
Please provide your Booking Reference Number and the registered guest name to expedite the process.